The Square Watermelon

Japanese grocery stores had a problem. They are much smaller than in other countries and therefore don’t have room to waste. Watermelons, big and round, wasted a lot of space. Most people would simply tell the grocery stores that watermelons grow round and there is nothing that can be done about it. That is how I would assume the vast majority of people would respond. But some Japanese farmers took a different approach. If the supermarkets wanted a square watermelon, they asked themselves, “How can we provide one?” It wasn’t long before they invented the square watermelon.

The solution to the problem of round watermelons wasn’t nearly as difficult to solve for those who didn’t assume the problem was impossible to begin with and simply asked how it could be done. It turns out that all you need to do is place them into a square box when they are growing and the watermelon will take on the shape of the box.

This made the grocery stores happy and had the added benefit that it was much easier and cost effective to ship the watermelons. Consumers also loved them because they took less space in their  small refrigerators which meant that the growers could charge a premium price for them.

Creativity, Innovation and Customer Service Lessons

1. Don’t Assume – Most people assumed the task was impossible before even asking the question, “how could it be done?”
2. Question Habits – Just because you have always done something a  certain way doesn’t necessarily make it the best way. Ask yourself regularly, “Can this be improved?”
3. Be Creative – thinking outside the box is a skill that can be built up like a muscle. Creative ideas are often simple like this one, which actually put something inside a box!
4. The Impossible often Isn’t – If you think it’s impossible it is, but possibility thinking allowed a man to run the 4-minute mile and put another man on the moon. Approach your next problem as if the solution was possible.

By using creativity an innovation you too can WOW your customers.

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This blog post is prompted by a conversation I had last week with someone who had just learned the hard way that not doing the right thing costs on the inside even when it doesn’t cost on the outside.

The dictionary definition of integrity describes it as having a consistency of actions, values and principles. I like to describe integrity as, “doing the right thing even when no one is looking”.

So how does not being consistent with your actions cost you?

When you say you will do a thing and you don’t carry it out, those who you committed to will not trust your word or future deeds and more importantly your unconscious mind won’t trust you either.

With Self-leadership we set a course to achieve an objective and we make commitments to ourself to follow through. Successful people understand that they must do what they say they will do because that builds, self-confidence and self belief to push through obstacles and rejection. Not following through on our commitments may seem easier in the short term but it will make the next thing you commit to less likely to succeed.

People who have started diet plans, exercise regimes or saving strategies know exactly what I mean. If you have quit before, you begin to self-doubt you ability to stay the course the next time and this becomes a self-fulfilling prophesy.

Trust is a precious commodity, once lost it is most difficult to regain. By making sure your words and deeds are always in alignment you will never have to worry about losing trust.

When my friend told me about not fulfilling a commitment I told him that whilst I cared for him, I was now disappointed in his actions because integrity is such a strong value for me. He assured me that he had learned his lesson but I told him that he will only know this when he next commits to something and follows through, even if it costs him.

Walk your talk and make sure your actions follow sound principles and you will find life gets easier not harder. As wiseman once said, “where there is choice there is pain, the only true freedom is true commitment.”

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The waitress arrived, and after taking my order ventured to practice her English by asking, “how are you tomorrow?” I smiled and chuckled and said that I intended to have a really good day tomorrow and that I was also having a good day today.

Her accidental phrase left me thinking because I had just spent most of the day teaching a group of senior managers that they were in control of their thoughts and feelings; in this context how are you tomorrow is not such as silly question.

As I have explained in previous blog posts, self leadership requires self confidence but it also requires self-determination. Self-determination is the free choice to determine one’s behaviours and therefore influence our own destiny. How are we tomorrow will in part be due to what we do today.

Self determination is also defined as the  freedom of the people of a given territory to determine their own political status. With the current situation in Iran we see a people passionately attempting to self determine their tomorrow. This situation is a powerful reminder that if we currently enjoy the freedom to exercise our own choice to live and create our own tomorrows we should be truly grateful. Even with the current economic changes we can still take action today  to make sure tomorrow is a better one.

Here is wishing you a happy, healthy and prosperous tomorrow.

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The Certified Speaking Professional (CSP) designation, conferred by the National Speakers Association (USA and Australia) and the International Federation for Professional Speakers, is the speaking profession’s international measure of professional platform skills.

If you are a meeting planner or planning a meeting, hiring a professional speaker who has achieved CSP means that you have insured that your event will be a success because the speaker has demonstrated competency in:

• Professional platform skills
• Professional business management
• Professional education
• Professional association

In addition the speaker has received excellent ratings from past clients on performance evaluations.

If you are a speaker or want to become a professional speaker I highly recommend that you join an IFFPS association, I am a member of the Asian Professional Speakers Singapore and you can read my blog post on presentation skills.

See you on the platform, Andrew Bryant CSP an expert who speaks on Self Leadership, Coaching and People Development.

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Should

What is more interesting however are the ‘unsaid shoulds’.  When we get angry or upset it is most probably because somebody else has not complied with our ‘shoulds‘ or ‘shouldn’ts‘.

For example; if somebody pushes in front of you in a queue, do you feel angry? You do? Well that is because you (and me for that matter) believe that they shouldn’t push in.

Customer service is all about anticipating the expectation of should and shouldn’t. Last weekend I was taking my wife and children to see Barney (the pink dinosaur who dances!) at the Singapore Expo. Well firstly the car park was a nightmare, not enough spaces and people parking illegally and blocking traffic.  I could feel my stress levels rising as I knew I should get the kids to the show on time and that the expo SHOULD have provided enough parking.

I chose to drop my family at the entrance and go and find another car park, so after jogging back to the venue I was just in time for the show to start. My wife asked me to find two seat boosters for the kids and so I hurriedly set off in search of these only to be told by expo staff that they had run out of boosters and that I SHOULD have been there earlier!
Now I am not proud of my response to this situation because I raised my voice and told the girl that I had paid for the most expensive seats to see the damn dinosaur and I damn well think they SHOULD provide enough boosters!  In defense of the Singapore Expo or the organisers of Barney and Friends we were recompensed with two buckets of popcorn but it is another example of reacting to a ‘should’.

I have just stayed at an excellent hotel (The Grand Millennium Bangkok, Thailand) where my every need was anticipated. On check-in I was asked, “Should I need a wake up call and should I need a car to take me to the airport.” This hotel continued to impress me and I was reminded of how wonderful life is when the world meets or exceeds your mental maps.

The reason I was in Bangkok was to conduct a 3-day leadership program for senior managers and during that training I emphasised using the phrase, “what’s important to you about that?” This question uncovers a person’s values including their – ‘shoulds’. Knowing your own and other people’s mental map results in effective communication reduced conflict and increased influence.

So shouldn’t you get better at your shoulds?

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If anyone is interested in meeting me to discuss your leadership or executive coaching requirements feel free to contact me via the Self Leadership website contact page www.selfleadership.com.

Look forward to hearing from you – Andrew Bryant

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“Our doubts are traitors, and make us lose the good we oft might win by fearing to attempt. ”
- William Shakespeare, “Measure for Measure”, Act 1 scene 4

Self Confidence is a critical skill for success and as an executive coach I often encounter people who sabotage their success by lack of confidence.

I think it is helpful to realise that confidence is not the belief that everything will turn out well; confidence is an acceptance of the consequences of any situation no matter whether they are good or bad and the belief that you can deal with them.

The self confident individual does not dwell on negative consequences because they don’t fear failure but see it as feedback for further improvement.

With self confidence as part of your self leadership you will not worry what others think of you but focus on the adjustment you need to make to your communication or behaviour to achieve your outcomes.

Using feedback to improve performance is likely to create positive results which in turn reinforce self confidence creating the belief that you will succeed again.

Self confidence should not be mistaken for over confidence or arrogance; such people do not have the self awareness to learn from feedback and have no concern for the input of others or how their actions affect others.

So the frames of mind that create self confidence are:

• Belief in your ability to learn
• There is no failure only feedback and feedback is just information for improvement
• Flexibility to do or say it in a different way
• Resilience to set-backs
• Persistence to see it through

Do you need to increase your self confidence today?

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Together with Executive Coach, Dennis Heath,  he will facilitate a debrief a video of masterful coaching by Meta Coach Michelle Duval.

If you are in Singapore and want to see how masterful coaches, build rapport, ask questions, probe for meaning, and co-create new behaviours and reinforce resourceful thoughts and actions, then come along. Details here.

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