Sales Skills with Self Leadership
We don’t often post sales training information on this site but this article by our Singapore Sales manager, Radu Palamariu, demonstrates self leadership and communication skills.
Ask the tough question
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“Send me some more information!”
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“Let me think it over!”
These are the two statements that most prospective clients use on sales people. And unfortunately, most of them get away with it.
1) Unfortunate for the sales person, because he or she will need to call again to chase the prospect/client for an answer whilst having no guarantee of the result.
2) Unfortunate for the prospect/client, because they will be called again and will have to spend valuable time either reevaluating or fobbing off the sales person.
Since we all know this happens, why are people still doing it? Continue Reading »
How to achieve Mastery
This weekend I watched a magician enthral an audience with his art. As he performed his sleight of hand and misdirection I wondered at the thousands of hours he must have invested to achieve mastery.
Mastery involves focus, concentration, passion, intention, commitment, and discipline. We can’t achieve mastery in everything in fact most people are unlikely to achieve mastery in anything as they dabble in this and hack about at that. Continue Reading »
How to Influence your Boss
I recently conducted ‘Critical Skills for Leaders and Senior Managers’ in Singapore and Malaysia; during these programs I surveyed the participants for their desired take-aways – 80% of the attendees wanted to know how to influence their boss.
Research has shown that the inability to build a successful relationship with the boss is a significant reason for managers failing or not reaching their full potential.
When I approach this topic I encounter a number of mindsets that lead to an inability to effectively influence, these include:
- My boss is autocratic
- My boss doesn’t listen to me
- I don’t want to jeopardise my career
- I have no power in the relationship
- My boss doesn’t give me time
Do any of these sound familiar? Continue Reading »
Reading People
Body Language and Micro Expressions
Have you seen the TV series ‘Lie to Me’? Lie to Me is based on the work of Paul Ekman, a psychologist who has been a pioneer in the study of emotions and their relation to facial expressions. The show is compelling because the main character can read when people are lying and appears to have an almost supernatural ability to read minds.
If you are in any kind of relationship; whether it be work, social or romantic the ability to read the other person’s thoughts and emotions about a topic will improve communication providing the skill is used ethically. Continue Reading »
What to do if you forget your words when public speaking?
A common fear of public speaking is forgetting your words and yet we all grapple to find the right word from time to time. In this short YouTube video I talk about some of the strategies I use to speak fluently and overcome the occasional ‘brain freeze’.
I was recently speaking to the Malaysian Association of Professional Speakers in Kuala Lumpur, Malaysia on the topic of ‘Professionalism’; practice these techniques and soon you will be speaking like a professional.

