Just a quick note to say that I will be speaking on Influence at the Singapore Leadership Development Congress on Monday.
I have a limited number of complimentary tickets available so if you want to learn about leadership and influence and are in Singapore, contact the organisers and mention this blog and they will have a ticket emailed to you (whilst stocks last).
See you there? Andrew Bryant,CSP
This short video will certainly help.
There are many definitions of leadership but my favourite in terms of its practicality is:
“Leadership is getting work done with and through others, whilst gaining their trust and cooperation.”
In a modern matrixed organisation, the ‘others’ that we need to lead may be our subordinates but just as likely they will be our peers, our bosses and our clients. Continue Reading »
I just got a call from Australia, from James who needed a coach for one his bank’s people in Singapore. The reason I got the call was that James had heard about me from Yuvi who had previously used me for some communication training and the reason he used me is that he had heard about me from Carole who had been introduced to me by Stephanie who I met at a conference in Kuala Lumpur!
How much was that conversation worth? Continue Reading »
It is more than a year ago that I walked through the door of the Self Leadership International office for the first time. I was a young graduate of psychology, coming all the way from Romania to learn about training and leadership development in Singapore; with very little idea of what my internship will bring about.
Now, one year later, I can whole heartedly say that it was the greatest learning experience of my life.
The ability to speak effectively to small or large audiences is a vital competency for manager and leaders and yet this competency is often lacking.
As a Certified Professional Speaker myself, I have spoken to thousands of people over the years and experienced the first hand what to do and what not to do with an audience. As an executive coach I have trained and coached hundred’s of managers who were previously tongue tied to connect with the audience and deliver their message effectively; so allow me to share with you a secret of public and professional speaking:
The biggest mistake that novice speaker make is to imagine their perspective audience as critical or hostile. Creating this mental picture of a group united in their disapproval of you will create a state of anxiety in even the strongest of heart.
Accomplished speakers realise that an audience, small or large, is made up of individuals just like you. Each individual has needs and wants and can change their state from boredom to curiosity. If you connect to their needs and wants and create a sense of curiosity they will be on the edge of thier seats.
So the first key to successful public or professional speaking is to break down your audience into a group of individuals and preferably know what it is they want before you deliver your topic.
Most of the work in speaking is not the speech itself but the research and preparation before the speech. Only speak “off the cuff” if you know your topic backwards and know exactly who you are talking to.
As you present make eye contact, smile and imagine you are having a conversation with a group of friends or colleagues. Will it still be nerve wracking? Perhaps but the only way to get better at it is to practice at every opportunity. Remember, as we move up through an organisation, we are paid less for what we do an more for what we influence others to do. Speaking in public is a core competency for influence.
If you are interested in professional speaking training or coaching please contact us.
Neuro Linguistic Programming – NLPNLP is a model of how humans think, feel, behave and communicate. When NLP was developed in the 1970’s by Bandler and Grinder it was a radical departure from the field of psychology, which at the time was focused more on human dysfunction than peak performance.
Today, with the acceptance of positive psychology, NLP appears less radical can be viewed as an excellent framework for learning to communicate effectively, to model people and systems and to design strategies for peak performance. Learning NLP can improve the performance of athletes, sales people, business people, coaches, trainers, teachers, therapists and parents.
I use NLP and NeuroSemantics in my consulting, training and coaching and I enjoy sharing the technology through public programs that I hold in Singapore and other parts of SE Asia. You can get a list of the upcoming programs by clicking here. I highly recommend NLP Communication and Coaching Essentials which is the first 3-day of a NLP Practitioner program and covers how to communicate and coach effectively plus we are conducting a full NLP Master Practitioner training in October.
If you like watching videos on YouTube then you can watch part of my presentation to the Singapore NLP Association.
Do you spend your week in countless and some pointless meetings?
Would you like your organisation to adopt some guiding principles for meetings?
As I was conducting a leadership retreat last week, one of the participants complained of “meeting madness” and requested that the team adopt a code of conduct for meetings. I think this is a great idea and so I have jotted down some principles that you might adopt for your team or company.
Do you have any more to add?
In a previous blog on professional development, I shared that I had submitted my paperwork for the designation of Certified Speaking Professional (CSP); well I am proud to announce that my application was successful.
The Certified Speaking Professional (CSP) designation, conferred by the National Speakers Association (USA and Australia) and the International Federation for Professional Speakers, is the speaking profession’s international measure of professional platform skills. There are less than 600 CSP’s in the world and only 3 currently in Singapore.
If you are a meeting planner or planning a meeting, hiring a professional speaker who has achieved CSP means that you have insured that your event will be a success because the speaker has demonstrated competency in:
In addition the speaker has received excellent ratings from past clients on performance evaluations.
If you are a speaker or want to become a professional speaker I highly recommend that you join an IFFPS association, I am a member of the Asian Professional Speakers Singapore and you can read my blog post on presentation skills.
See you on the platform, Andrew Bryant CSP an expert who speaks on Self Leadership, Coaching and People Development.
Should is a signpost to our mental maps. When you say, “I should do this or I shouldn’t do that”, you are telling yourself and those who are listening about your personal ‘rules of behaviour’.
What is more interesting however are the ‘unsaid shoulds’. When we get angry or upset it is most probably because somebody else has not complied with our ‘shoulds‘ or ‘shouldn’ts‘.
For example; if somebody pushes in front of you in a queue, do you feel angry? You do? Well that is because you (and me for that matter) believe that they shouldn’t push in.
Customer service is all about anticipating the expectation of should and shouldn’t. Last weekend I was taking my wife and children to see Barney (the pink dinosaur who dances!) at the Singapore Expo. Well firstly the car park was a nightmare, not enough spaces and people parking illegally and blocking traffic. I could feel my stress levels rising as I knew I should get the kids to the show on time and that the expo SHOULD have provided enough parking.
I chose to drop my family at the entrance and go and find another car park, so after jogging back to the venue I was just in time for the show to start. My wife asked me to find two seat boosters for the kids and so I hurriedly set off in search of these only to be told by expo staff that they had run out of boosters and that I SHOULD have been there earlier!
Now I am not proud of my response to this situation because I raised my voice and told the girl that I had paid for the most expensive seats to see the damn dinosaur and I damn well think they SHOULD provide enough boosters! In defense of the Singapore Expo or the organisers of Barney and Friends we were recompensed with two buckets of popcorn but it is another example of reacting to a ‘should’.
I have just stayed at an excellent hotel (The Grand Millennium Bangkok, Thailand) where my every need was anticipated. On check-in I was asked, “Should I need a wake up call and should I need a car to take me to the airport.” This hotel continued to impress me and I was reminded of how wonderful life is when the world meets or exceeds your mental maps.
The reason I was in Bangkok was to conduct a 3-day leadership program for senior managers and during that training I emphasised using the phrase, “what’s important to you about that?” This question uncovers a person’s values including their – ‘shoulds’. Knowing your own and other people’s mental map results in effective communication reduced conflict and increased influence.
So shouldn’t you get better at your shoulds?