A couple of yeas ago I was rushing to meet a new client, a CEO who required some coaching; as I was running short of time I chose to miss lunch and go straight to the appointment.
I was greeted at the company by the company’s communications manager who was to show me to the boardroom to meet the CEO. She politely asked me if she could get me anything, perhaps thinking I might need a tea or coffee. My response was, Continue Reading »
When I speak about leadership at a conference or workshop, I often talk about my children, Tasha (3 1/2) and Nathan (22 months). This is for a couple of reasons, firstly and selfishly because I am a proud father, secondly because it builds rapport with the audience and thirdly and most importantly because they are good examples of leadership and influence principles. In this blog post I wanted to share 3 such leadership principles.
Every parent knows that children are great mimics, they watch you like a hawk and duplicate your behaviour. This can be amusing, as when Tasha first started painting her nails after watching my wife or Nathan picking up my tennis racket and saying, “like daddy.” The dark side of this modeling is when children mimic the aggressive behaviour of adults, which was demonstrated by Dr. Albert Bandura with the Bobo Doll experiment and is evidenced in war torn areas of the world where children carry weapons.
Adults to0 model behaviour which is why the leaders of any team or organisation must “walk the talk”, they must be the model for the behaviours they wish to see duplicated. Talk is cheap – action is real.
Both Tasha and Nathan like to clap themselves when they do something right and they both beam when Zurina and I give them praise. As a leadership consultant I know how important it is that I continue to praise even moderately good performance as research by Dr Ethna Reid shows that teachers who get the best results, validate regularly. Successful teachers also alternate between teaching and questioning (testing) for comprehension.
In leadership and management in a hectic paced world it is all too easy to criticise poor performance and to tell rather than ask. In our leadership for managers program, we emphasise and rehearse the arts of validation and asking good questions.
Children love stories and interpret our cultural moral code from those stories. Tasha knows who are the good princesses (coutesy of Disney) and who is the evil queen, Nathan is learning from Thomas the Tank Engine that when you break the rules you go off the rails, he even exclaims very loudly “oh no!” when this happens.
Effective leaders also tell stories that let their followers know what the vision and culture of the organisation is. These stories get retold and strongly influence the behaviour of the team or workforce. When I was teaching coaching skills at Singapore Airlines I noticed how they regularly used stories of exemplary customer service to validate and reinforce the behaviour of going the extra mile service (GEMS).
Perhaps you have other Leadership Principles you have learned from children – feel free to share.
Can you perform your job/role better than someone has been doing it for 10 years longer than you?
Would you be interested in getting to the top of your game in less time and before the competition?
The secret is to get past the plateau. With most simple tasks we reach our highest level of proficiency after about 50 hours of practice and then our performance skills become automated and we stop learning. This explains why a 20-year-veteran brain surgeon is not likely to be more skilled than a 5-year newbie by virtue of time on the job. Continue Reading »
Executive Coaching has come of age, and is now viewed as an effective way of developing leaders.
I was recently asked to contribute to a book on executive coaching by Dr Susie Linder-Pelz who wanted me to share my perspectives on Executive Coaching in Singapore and Asia. To get the full scoop you will have to buy the book but here are a few things that might interest HR professionals or those looking to engage an executive coach. Continue Reading »
In a previous post I talked about surviving the recession by developing yourself and to be congruent I have coached myself to do the same.
As I write this blog I have a sense of relief and excitement as a package has just left my hands in Singapore, and headed to Australia via the post office. The package contains evidence of my professional development for accreditation by the International Federation for Professional Speakers (IFFPS). The accreditation of Certified Professional Speaker (CPS), should I be successful, will in some way validate the work I have done as a professional speaker in the last 10 years – But most importantly the process of accreditation forced me to look at my competencies and business practices and make sure they were of the highest standard. Continue Reading »
A critical skill of self leadership is the ability to motivate yourself to do what is necessary for your success.
Motivation provides the energy and emotion for us to take action, but did you know that motivation has two directions?
Effective motivation occurs when we are mobilised to move away from what we don’t want and are strongly drawn to what we do want. Motivation is like a rocket with a strong propulsion system to escape gravity and a guidance system to direct it to the target. Continue Reading »
If you give enough presentations, there’s a good chance that someday you’re going to find yourself the target of an uncooperative or hostile audience member. As in most crisis situations, you will be in good stead to have a plan of how to respond. There are many verbal techniques available which will help you handle hostile or difficult audiences, some of which I am able to outline here. These are all tried and tested over the course of the last 10 years during my own personal training and presentation courses. Use them with confidence – they really work! Continue Reading »
Quick pop quiz: In the last 48 hours have you experienced significant levels of frustration, fatigue, muscle tension, irritability, anger, cynicism, negativity or a feeling of being out of control?
All of these are signs of STRESS.
Success in today’s fast-paced and ever-changing environment requires the ability to effectively manage our own stress in the face of an increasing number of stressors. Continue Reading »
I am writing this post on a rush hour train. I am in Sydney, Australia at the moment doing some work for a client, and am taking a 30 minutes commute.
As I engage in one of my favourite past times (people watching), I notice how different passengers handle the compression of their personal space. Continue Reading »
Every executive knows that they must have a vision and mission statement but in times of crisis these important documents can be forgotten.
It is a bit like if you were in a boat and have set your course, but the boat springs a leak and you spend your whole time bailing water and have no time to steer.
William Bridges created a model of change and transition that is highly relevant in today’s financial readjustment. Continue Reading »