How do you know when your employees are feeling disengaged or demotivated?

The following behavioural markers should give you a clue:

• Following the letter of the instruction rather than the spirit as evidenced by, ‘But you didn’t tell me to do X” when X was implied by the instruction and necessary to the completion of the task.
• Going early and coming late, using up all sick days and even taking unpaid leave days. Days off are mostly on a Monday or Friday.
• Increase use of social media, youtube and instant messaging at work.
• Silence – not contributing to discussions or dialogues.

When I am conducting workshopswithin an organisation I hear the following complaints from dis-empowered of demotivated employees:

• “My boss doesn’t listen.”
• “Why isn’t my boss here as he needs to hear this stuff?”
• “Why don’t senior management do what it says in the value statement?”
• “I can’t influence head office in USA/Europe and they make unreasonable demand on my time and resources.”

Motivated and enaged employees are more creative and productive; disengaged employees will lose customers, money and have more accidents at work. Therefore to re-engage employees you should talk to your staff and listen to the answers. Ask questions like;

• “What do you like best about working here?”
• “What do you like least about working here?”
• “What would you change if you could?”

Of course if you ask these questions you must be prepared to do something about the answers otherwise it will increase cynicism.

And what if you are feeling de-motivated and disengaged? Then get back in touch with what your work means to you above  and beyond the paycheck. What about your work gives you an intrinsic sense of achievement? Ask yourself, “if this was my company, how would I behaving?” Above all look for the fun and pride in what you do because your work is an extension of who you are (see posts on Self Leadership).

As I was conducting a leadership retreat last week, one of the participants complained of “meeting madness” and requested that the team adopt a code of conduct for meetings. I think this is a great idea and so I have jotted down some principles that you might adopt for your team or company.

1. Define the ‘type’ of meeting – is it to brainstorm ideas, evaluate options, make a decision or plan execution?
2. Specify a start and end time – meetings do not have to go for an hour, you can start a trend by having 15,20 or 30 minute meetings.
3. Invite only the people who need to be there – nothing is more of a time waster than sitting in a meeting that doesn’t concern you.
4. Send pre-reading by email – make sure people come prepared and on time and that way meetings are more efficient.
5. Start all meeting on time - if you wait, you send the message that it’s not important to be on time.
6. No using phones or laptops – the exception is the laptop for a presentation which should be limited to 10 slides max.
7. Identify a Chairperson – if the team doesn’t play nice or keep to time it is important that one person has the authority to call the meeting to order.
8. Send action points by e-mail after the meeting – to make sure what is agreed to gets done.
9. Avoid Friday – consider making Friday a no meeting day and see if people have time to finish off the weeks work and get some work-life balance.

Do you have any more to add?

I was greeted at the company by the company’s communications manager who was to show me to the boardroom to meet the CEO. She politely asked me if she could get me anything, perhaps thinking I might need a tea or coffee. My response was, “well actually, I intend to break at about 3pm, could you possibly get me a sandwich as I am starving!” She looked somewhat surprised but at 3:00pm exactly a 12 inch Subway sandwich arrived in the boardroom.

Giving the CEO the opportunity to take a bathroom break I hungrily bit into the sandwich only to be surprised by the fact it was full of jalapeno chillies! Now I normally like spicy food, but it was the surprise that got me. At the end of the day when showing me out, I asked her whether the jalapenos were revenge for being asked to get me a sandwich, “Oh no”, she replied, “I just had it made the way I like it.”

I use this story in trainings to make the point that most often we communicate the way we like to be communicated to. If you prefer people to be direct, you will speak directly – If you prefer people to build a case you will build a case. So a common communication mistake is not considering your audience and communicating in your default or preferred style.

I provide influence training for an international bank and I find that I really need to stress the importance of a flexible approach to communication. Since the client is a bank I use the analogy that everyone has a PIN (personal identification number) that will unlock their resistance and allow you to communicate with them and, mixing my metaphors, each person broadcasts their SSID (a wireless access point identifier) to tell you how to log on to their network.

Leaders, managers, coaches and trainers need to learn to read people’s preferred communication style in order to adapt their communication in order to be understood. It may be arrogance or even stupidity to expect others to always adapt to you. There is a direct correlation between communication and productivity and so your results in work or life will depend on your ability to get a message across.

Can you learn to read people and adapt your communication to get better results? The answer is, of course “yes” So to help you get started here is a list of things to avoid:

Common Communication Mistakes

• Being directive when you want buy in
• Using “I” when you want team effort
• Using “You” when you want to resolve conflict
• Being aggressive or submissive (assertive is the alternative)
• Attempting to influence when your are unclear what you want
• Not finding out what’s important to the other party
• Using only logic without emotion
• Using only emotion without some logic
• Talking down to people
• Asking questions and not listening to the answer

So if you find yourself using any of the above or are not getting the results you want in life and business, then why not contact us to find out how to become an effective and influential communicator?