Communication skills are the glue that holds together relationships and the oil that lubricates business and sales.
Good communication skills are essential to lead yourself and influence others. Poor communication causes pain, conflict, loss of productivity and profit.
Listen to a podcast on Communication Skills. Continue Reading »
I have just returned from a client meeting, where the client needed to train its sales people to effectively increase sales.
Increasing sales is one of the key actions that is going to help this client weather the recession and profit afterward. After identifying the urgent need to train trainers to equip the sales team with product knowledge and values based selling skills across 14 countries, the business development manager told me, “Yes, we need this but I was told yesterday that there is a freeze on discretionary spending.”
I wanted to yell, “Since when is learning discretionary?” Continue Reading »