In Australia,  almost one half of organisations are not effective in finding and developing leaders, which identifies some critical challenges for employers if they are to take advantage of the economic recovery – this situation has been  revealed in a recent study

The report, Gearing up for Growth,  found that 44% of organisations rated themselves not effective in finding and developing leaders. Furthermore, improving retention of skilled employees was the most important people challenge facing employers in a growing economy. This was mirrored in the report’s findings that 72% of organisations expect to face skills shortages this year at the same time as accelerating staff turnover, with one-quarter of employees expecting to move employers in 2010.

“With economic recovery now gathering pace, as further evidenced by the IMF forecast, employers are recognising that they have a critical challenge to remotivate and engage their workforces [and] leadership will be one of the key drivers behind the growth that corporate Australia and businesses will have to focus on.”

Improving the retention of skilled employees was also top of the list of people management priorities for employers (94%). Whilst this is an Australian study, the same could be said of countries such as Singapore. This situation is partly caused by cutting back on leadership development during the downturn and so the wisdom of a strategic approach to leadership development is now evident.

Source: Human Resources Leader

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I just got a call from Australia, from James who needed a coach for one his bank’s people in Singapore. The reason I got the call was that James had heard about me from Yuvi who had previously used me for some communication training and the reason he used me is that he had heard about me from Carole who had been introduced to me by Stephanie who I met at a conference in Kuala Lumpur!

How much was that conversation worth?

Well it might not have been worth anything if I hadn’t built the relationship by being helpful, following up and when the opportunity arose – did good work.

We have just signed a major client for 2 pilot programs. The story started last year with me telling a friend about how the Global Meltdown had affected some of our clients and asking him if he knew anybody that might need our services – he did and introduced me to lady who introduced me to guy who later referred me to somebody that needed a program on influence. Well if this is not a story about the power of building relationships and influence I don’t know what is!

Now don’t get me wrong; I am not suggesting that we put a price on all our relationships and become like an Amway distributor preying on friendships but it does reinforce the power of word of mouth.

In the first example the word of mouth advertising worked because some people are happy to refer when they get good service, however in the second case if I hadn’t talked about my need for referrals my friend of many years would not have accessed his Rolodex.

So it is import to:

1. Tell people what you do and what you need
2. Do good work and exceed expectations
3. Say thank you for the referal and reciprocate if possible

Seems simple right? But sometimes the simplest truths are the most profound.

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It is more than a year ago that I walked through the door of the Self Leadership International office for the first time. I was a young graduate of psychology, coming all the way from Romania to learn about training and leadership development in Singapore; with very little idea of what my internship will bring about.

Now, one year later, I can whole heartedly say that it was the greatest learning experience of my life.

Not only did I learn tremendously in the area of leadership development, but even more importantly I developed myself imensely on a personal level. I can’t possibly name all the things I learnt, as it would be a post too long for anyone to read…but I do want to share with you three of the most important ones:

1. The importance of open and honest communication

A lot of companies actually have this somewhere in their guidelines, but in the Self Leadership office this was indeed a ground rule. And it was great to realize how saying things openly and directly can make so much of a difference in my working relationships, in the way I related to my colleagues and in the overall atmosphere in the office.

It also leads to no politics, as everybody knows pretty much everything and there is no need to hide anything. Plus, the most powerful breakthrough for me was to start saying what I thought, even if I was afraid. I especially refer to giving negative feedback or to stating opinions contrary to the others.

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NLP is a model of how humans think, feel, behave and communicate. When NLP was developed in the 1970’s by Bandler and Grinder it was a radical departure from the field of psychology, which at the time was focused more on human dysfunction than peak performance.

Today, with the acceptance of positive psychology, NLP appears less radical can be viewed as an excellent framework for learning to communicate effectively, to model people and systems and to design strategies for peak performance. Learning NLP can improve the performance of athletes, sales people, business people, coaches, trainers, teachers, therapists and parents.

NLP for Consulting, Training and Coaching

I use NLP and NeuroSemantics in my consulting, training and coaching and I enjoy sharing the technology through public programs that I hold in Singapore and other parts of SE Asia. You can get a list of the upcoming programs by clicking here. I highly recommend NLP Communication and  Coaching Essentials which is the first 3-day of a NLP Practitioner program and covers how to communicate and coach effectively plus we are conducting  a full NLP Master Practitioner training in October.

NLP  Association of Singapore Video

If you like watching videos on YouTube then you can watch part of my presentation to the Singapore NLP Association, Click here. A full DVD of  the presentation is available for purchase from our office.

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The Certified Speaking Professional (CSP) designation, conferred by the National Speakers Association (USA and Australia) and the International Federation for Professional Speakers, is the speaking profession’s international measure of professional platform skills. There are less than 600 CSP’s in the world and only 3 currently in Singapore.

If you are a meeting planner or planning a meeting, hiring a professional speaker who has achieved CSP means that you have insured that your event will be a success because the speaker has demonstrated competency in:

• Professional platform skills
• Professional business management
• Professional education
• Professional association

In addition the speaker has received excellent ratings from past clients on performance evaluations.

If you are a speaker or want to become a professional speaker I highly recommend that you join an IFFPS association, I am a member of the Asian Professional Speakers Singapore and you can read my blog post on presentation skills.

See you on the platform, Andrew Bryant CSP an expert who speaks on Self Leadership, Coaching and People Development.

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Should

What is more interesting however are the ‘unsaid shoulds’.  When we get angry or upset it is most probably because somebody else has not complied with our ‘shoulds‘ or ‘shouldn’ts‘.

For example; if somebody pushes in front of you in a queue, do you feel angry? You do? Well that is because you (and me for that matter) believe that they shouldn’t push in.

Customer service is all about anticipating the expectation of should and shouldn’t. Last weekend I was taking my wife and children to see Barney (the pink dinosaur who dances!) at the Singapore Expo. Well firstly the car park was a nightmare, not enough spaces and people parking illegally and blocking traffic.  I could feel my stress levels rising as I knew I should get the kids to the show on time and that the expo SHOULD have provided enough parking.

I chose to drop my family at the entrance and go and find another car park, so after jogging back to the venue I was just in time for the show to start. My wife asked me to find two seat boosters for the kids and so I hurriedly set off in search of these only to be told by expo staff that they had run out of boosters and that I SHOULD have been there earlier!
Now I am not proud of my response to this situation because I raised my voice and told the girl that I had paid for the most expensive seats to see the damn dinosaur and I damn well think they SHOULD provide enough boosters!  In defense of the Singapore Expo or the organisers of Barney and Friends we were recompensed with two buckets of popcorn but it is another example of reacting to a ‘should’.

I have just stayed at an excellent hotel (The Grand Millennium Bangkok, Thailand) where my every need was anticipated. On check-in I was asked, “Should I need a wake up call and should I need a car to take me to the airport.” This hotel continued to impress me and I was reminded of how wonderful life is when the world meets or exceeds your mental maps.

The reason I was in Bangkok was to conduct a 3-day leadership program for senior managers and during that training I emphasised using the phrase, “what’s important to you about that?” This question uncovers a person’s values including their – ‘shoulds’. Knowing your own and other people’s mental map results in effective communication reduced conflict and increased influence.

So shouldn’t you get better at your shoulds?

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Together with Executive Coach, Dennis Heath,  he will facilitate a debrief a video of masterful coaching by Meta Coach Michelle Duval.

If you are in Singapore and want to see how masterful coaches, build rapport, ask questions, probe for meaning, and co-create new behaviours and reinforce resourceful thoughts and actions, then come along. Details here.

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Please come and visit us at our exhibition booth to find out more about our Leadership Development, Executive Coaching and Business Communication programs.

Mark Liew an Executive Coach and Leadership Trainer from our team will be speaking about ‘Creating Behavioural Lasting Change’ in the Corporate Learning Stream.

See you there?

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1. Modeling Behaviour

Every parent knows that children are great mimics, they watch you like a hawk and duplicate your behaviour. This can be amusing, as when Tasha first started painting her nails after watching my wife or Nathan picking up my tennis racket and saying, “like daddy.” The dark side of this modeling is when children mimic the aggressive behaviour of adults, which was demonstrated by  Dr. Albert Bandura with the Bobo Doll experiment and is evidenced in war torn areas of the world where children carry weapons.

Adults to0 model behaviour which is why the leaders of any team or organisation must “walk the talk”, they must be the model for the behaviours they wish to see duplicated. Talk is cheap – action is real.

2. Validation

Both Tasha and Nathan like to clap themselves when they do something right and they both beam when Zurina and I give them praise. As a leadership consultant I know how important it is that I continue to praise even moderately good performance as research by Dr Ethna Reid shows that teachers who get the best results, validate regularly. Successful teachers also alternate between teaching and questioning (testing) for comprehension.

In leadership and management in a hectic paced world it is all too easy to criticise poor performance and to tell rather than ask. In our leadership for managers program, we emphasise and rehearse the arts of validation and asking good questions.

3. Story Telling

Children love stories and interpret our cultural moral code from those stories. Tasha knows who are the good princesses (coutesy of Disney) and who is the evil queen, Nathan is learning from Thomas the Tank Engine that when you break the rules you go off the rails, he even exclaims very loudly “oh no!” when this happens.

Effective leaders also tell stories that let their followers know what the vision and culture of the organisation is. These stories get retold and strongly influence the behaviour of the team or workforce. When I was teaching coaching skills at Singapore Airlines I noticed how they regularly used stories of  exemplary customer service to validate and reinforce the behaviour of going the extra mile service (GEMS).

Perhaps you have other Leadership Principles you have learned from children – feel free to share.

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I was recently asked to contribute to a book on executive coaching by Dr Susie Linder-Pelz who wanted me to share my perspectives on Executive Coaching in Singapore and Asia. To get the full scoop you will have to buy the book but here are a few things that might interest HR professionals or those looking to engage an executive coach.

Executive Coaching for expats who work for multi-national clients is no different from coaching in the USA, Australia or Europe. They face all the usual challenges of leadership such as how to get the best our of their team/s and how to manage their own time and get some balance particularly if they are travelling a lot. They may have some issues around navigating different cultures particularly  if they are new to Asia.

In my experience executive coaching for the Singapore and Asian manager falls into two categories, those who have been educated and worked overseas and those that haven’t. The former category are usually much more comfortable separating themselves from their actions and can receive feedback as a tool to improve. The latter category often struggle with this, as the concept of ‘Face’ is all important to them. Feedback is often perceived as criticism and they can become defensive. Obviously this is a generalisation but if you look at the resistance of Asian companies to tools such as 360 degree online feedback you will see where I am coming from.

How we overcome this at Self Leadership is to pace the client’s current reality and establish a deep level of trust and rapport. Our executive coaches are trained to help their client’s to step back from the day to day tactical demands and take a strategic look ate themselves and how they lead.

In this time of ‘readjustment’, taking time out to really think about how we think and act is not only smart but essential.

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